CQC Compliance

• Support with CQC inspections
• Assistance to practice that Require Improvement or are Inadequate
• Turnaround support

Clinical Supervision and Support

• Leadership development
• Coaching and mentoring
• Clinical supervision for nurses
• Development support for non-medical clinical
  staff

Training

• Assessment of team dynamics and team development
• Use of psychometric tools to aid the individual
  and the team for example use of the Myers Briggs Type Inventory (MBTI)
• Facilitation of high level groups to develop networks 
• Dispute Resolution

Risk Management

• External scrutiny of systems of risk management and governance 
• Action planning to assure governance is fit for purpose 
• Practical support in designing and developing
  effective risk management systems

Complaints

• Provision of complaints investigation teams that
  understand the NHS complaints process
• Investigation of complaints that span more than one service or organisation
• Support to commissioners in the management and investigation of complaints about any commissioned service

Service Review

• Assessment and review of current service provision
• Governance reviews of ‘stand alone’ services
• Assessment of compliance with remedial notices or externally imposed action plans

Serious Incident Investigation

• Provision of trained and experienced reviewers who can use Root Cause Analysis methodologies to investigate incidents in any clinical environment
• Critical appraisal of SUI reports and recommendations for action

Death in Custody Review

• Liaison with Prison and Probation Ombudsman
• Structured clinical reviews
• Production of clear easily accessible reports for family and other interested parties

Statutory Reviews

• Undertaking any form of statutory review, for
  example domestic homicides, serious case
  reviews, child death reviews, learning disability mortality review

Independent Confidential Advice

• Skilled and detailed advice around assessing clinical concerns
• Local investigation services
• Case management
• Reports for Coroners